Cancellation policy
Last updated: 02/09/2026
Policy summary
Our cancellation policy is fair and flexible. The earlier you cancel, the higher the refund. Fees vary depending on how far in advance you cancel.
1. General cancellation terms
You may cancel your booking at any time before the mission start date. The refund amount depends on the cancellation lead time.
2. Refund schedule
✅ More than 30 days before departure
Refund: 100% of the total amount (excluding €50 service fee)
Flexible cancellation with near-full refund; only administrative fees are retained.
⚠️ Between 15 and 30 days before departure
Refund: 50% of the total amount
Partners have started preparations; some costs are non-recoverable.
⚠️ Between 7 and 15 days before departure
Refund: 25% of the total amount
Accommodation and activities are already reserved and paid; refunds are limited.
❌ Less than 7 days before departure
No refund
All resources have been mobilized for your mission. No refund is possible except in exceptional cases (see section 4).
3. How to cancel your booking
To cancel your booking:
- Log in to your account on Waves & Love
- Go to your bookings from your profile
- Select the booking you want to cancel
- Click "Cancel booking" and confirm your choice
- Receive confirmation by email with refund details
You can also contact our team at contact@wavesnlove.com for assistance with cancellations.
4. Exceptional circumstances
In exceptional circumstances, we may apply flexibility:
- Serious medical reasons: Medical proof required (medical certificate). Refunds of up to 80% may be possible depending on the case.
- Death of a close relative: Proof required. Refunds of up to 90% may be possible.
- Force majeure: Natural disasters, pandemics, conflicts in the destination area. Full refund or rebooking offered.
- Cancellation by the partner organization: Full 100% refund.
- Visa refusal: 90% refund upon presentation of the refusal notice.
For exceptional circumstance cancellation requests, contact contact@wavesnlove.com with supporting documents.
5. Booking modifications
5.1 Date changes: You can change your mission dates free of charge up to 30 days before departure, subject to availability.
5.2 Mission changes: You can change mission up to 30 days before departure; price differences may apply.
5.3 Service changes: Changes to accommodation, meals or activities can be made up to 15 days before departure, subject to availability.
6. Rebooking
If you cannot attend your mission, you can request a rebooking:
- Free rebooking: More than 30 days before departure, you can rebook within 12 months free of charge.
- Rebooking fee: Between 15 and 30 days before departure, a €100 rebooking fee applies.
- Credit validity: Your credit is valid for 18 months from the original cancellation date.
7. Refund processing time
Refunds are processed within 5–10 business days after your cancellation is validated. Refunds will be made to the original payment method.
Note: Processing times may be longer during peak periods or exceptional circumstances.
8. Travel insurance recommended
Important: We strongly recommend purchasing travel and cancellation insurance to cover unexpected events.
Good travel insurance can cover cancellation costs, medical emergencies, flight delays and other unforeseen situations. Check with your insurer for details.
9. No-show
In case of no-show on the mission start date without prior cancellation, no refund will be given and your booking will be considered cancelled.
10. Contact
For any questions about our cancellation policy or to request a cancellation:
<strong>Email:</strong> contact@wavesnlove.com<br /><strong>Phone:</strong> [To be completed]<br /><strong>Hours:</strong> Monday - Friday, 9am - 6pm (Paris time)